Friday, April 22, 2016

Hospitalized Stossel Bemoans Sorry State of Healthcare Customer Service

Fox News journalist John Stossel, who recently underwent an operation for lung cancer, on Wednesday wrote that although New York-Presbyterian Hospital's medical care is excellent, "the hospital's customer service stinks." Doctors "keep me waiting for hours, and no one bothers to call or email to say 'I'm running late,'" Stossel said. He was given X-rays, EKG tests, echocardiograms and blood tests, but he doubted all were needed. "No one discusses that with me or mentions the cost. Why would they? The patient rarely pays directly."

from TechNewsWorld http://ift.tt/1SW3fR6

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